Effective Date: February 1, 2025

This privacy policy (“Policy”) describes how Beyond Five Stars Marketing LLC (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website, https://www.beyondfivestars.com (the “Website”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Information We Collect

We collect several different types of information for various purposes to improve our services to you.

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We may also collect information about how you access and use the Website, including the pages you view, the links you click, and the searches you perform.  

We may also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Use of Your Information

We use the information we collect for various purposes, including:

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. 
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Opted-in SMS Information

When you opt-in to receive SMS messages from us, we collect your phone number and related information. We are committed to protecting your privacy and will not sell, share, or otherwise disclose this information to third parties for marketing or other purposes. We will only share your information if required by law or to comply with a legal obligation.

By opting into our SMS program, you consent to receive text messages regarding our services, promotions, and important updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for more info to (612) 712-8344.

You may opt out of receiving SMS messages at any time by replying STOP. After opting out, you will no longer receive messages unless you opt in again.

Email Privacy Policy

This privacy policy demonstrates our firm commitment to your privacy and the protection of your information.

Why have you received a mailing from us? Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered, purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please use the contact form to notify us.

How can you stop receiving email from us? Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply click on the “Opt Out” links that are contained in our emails.

Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites & Links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Policy. We may also retain your information for longer periods as required by law.  

Data Security

We’re dedicated to safeguarding your personal information, and as such, we’ve implemented considered technical and organizational protocols to shield it from unauthorized eyes and actions. However, it’s vital to acknowledge that the digital realm, by its nature, presents inherent vulnerabilities. Therefore, while we exert diligent effort to secure your data, we cannot extend a guarantee of absolute invulnerability.

Your Rights

You have certain rights regarding your personal information. These rights may vary depending on your location and applicable laws.

• You may have the right to access and update your personal information.
• You may have the right to request the deletion of your personal information.
• You may have the right to object to the processing of your personal information.

Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Website. Please check back from time to time to review the updated policies.  

Contact Us

If you have any questions about this Policy, please contact us by email at support@beyondfivestars.com.